Privacy Policy

• Account details — name, email address, phone number and date of birth (used only to confirm you are 21+).
• Preferences — your home store, followed stores and followed categories.
• Release activity — passes claimed, drawing entries, wins and redemptions.
• Approximate location — only if you allow it, and only to sort stores by distance. You can use a ZIP code instead.
• Technical data — sign-in events and basic device or log data needed to keep the service secure.

We never ask for a driver's license number, and we do not collect or store payment card details — product is paid for in person at the business.

To run your account, verify one real person per account, show relevant releases, issue and validate tickets, notify you about drawings and pickups by email and SMS, and to prevent bots, duplicate accounts and other abuse of the line.

A business sees the information it needs to hand you your product: your name, the pass or winning ticket, the item and quantity, and the redemption status. Businesses receive a winners list for their own releases. Businesses cannot see your activity at other stores.

We use vendors to operate the platform — cloud hosting and database, email delivery and, where enabled, SMS delivery. They process data on our instructions only. We do not sell your personal information and we do not share it with advertisers.

Account data is kept while your account is active. Release and redemption records are kept as long as the business needs them for its own records and to enforce fairness rules. When you close your account we delete or de-identify your personal details, keeping only what we must for legal or anti-abuse reasons.

• Edit your name, contact details and store preferences from your account page.
• Turn location sharing off in your browser at any time and use a ZIP code instead.
• Request a copy of your data, or ask us to delete your account, through our contact page.

Access to your data is restricted by row-level database rules so users, businesses and staff only reach the records they are entitled to. Traffic is served over HTTPS. No system is perfect — if you believe an account or record has been exposed, contact us right away.

ReservePass is for adults 21 and older. We do not knowingly collect information from minors.

Privacy questions, data requests and security reports can be sent through our contact page.